Delivering Best-In-Class Services That Keep You and Your Customers Happy
With the understanding that each agency has unique needs, Cubic takes a flexible, agnostic approach to customer, technology, financial and field services. We ensure delivery that is seamless and future-forward—saving funds and providing a consistent and positive user experience for passengers and agencies. Whether it’s maintaining field devices or managing customer service support, we apply our tried and tested solutions so we can respond to situations quickly and effectively in some of the most advanced public transport agencies in the world. With around-the-clock global support, we are always ready to serve you and your customers.
IMPROVE EFFICIENCY AND REDUCE COSTS A FLEXIBLE APPROACH FOR AGENCIES OF ALL SIZES
Through automated technology and forward-thinking partnerships, our services streamline agency operations and decrease operating costs.
Flexibility
A one-size-fits-all approach to public transport services isn't realistic or beneficial; regardless of agency size or needs, we give each agency the power to choose its support level.
Global Support
We apply our tried and tested solutions so we can respond to situations quickly and effectively in some of the most advanced public transport agencies in the world. A follow-the-sun service operation ensures your agency always has support when needed.
Continual Advancements
Our agencies benefit from a best-in-class ecosystem of partnerships and investment in our automated platforms.
Decrease Operating Costs
Our highly automated approach saves agency funds to be reallocated within the business while providing passengers with a consistent, positive customer experience.
Streamline Your Agency Operations With Our Best-In-Class Transportation Services
UNMATCHED SERVICES FOR YOU AND YOUR CUSTOMERS
With over 1,000 service-based employees paired with our world-class ecosystem of trusted partners, a global network of industry experts, and a proven track record, you can focus on what you do best - keep people moving.
Customer Data-driven
Customer Engagement Platform
Customer Self-service
Via Chat and Messaging
Information Technology
and Field Support
Cost Effective
Financial Services Support
Service Offering
Customer Contact - Allow our team to handle all customer interactions, including program inquiries, perform product sales or resolve issues over the phone, through an interactive video link or live chat. We supply brick-and-mortar customer walk-up centers or self-service solutions that assist through interactive video response, a website or a mobile app.
Sales Channel Management - Involves managing the media and distribution channels for the agency-issued fare media, as well as special fare programs for seniors, the disabled, universities and other schools, and non-profit organizations.
Retail - We engage a retail network of grocery, pharmacy and convenience stores, currency exchanges and other locations for distributing and selling fare products.
CUSTOMER SERVICES
We understand the management of day-to-day operations is multifaceted and critical to success. Allow Cubic to reduce the strain and drive customer loyalty with consistently positive experiences.
Service Offering
Hosting - Cloud-based or on-premises hosting meets your needs with an efficient, cost-effective solution.
System Operations - Network configuration and management to back-office systems administration and software application maintenance.
Security Management - Continuous analysis of intrusion attempts, security patching and PCI/PII audits results in the highest levels of data protection. Identifying fraud trends both in payment and transit use transactions protects your revenue.
Business Continuity/Disaster Recovery - Ensuring adequate plans are in place in case of unforeseen events.
Service Desk - Around-the-clock IT support availability worldwide.
TECHNOLOGY SERVICES
Cubic’s streamlined and all-encompassing technology services make it easy to modernize and improve your information technology infrastructure for seamless service. Implementing and operating advanced IT infrastructure can help you reduce overhead, simplify management, maximize performance and increase revenue.
Service Offering
Revenue Management - All processes and accounting associated with deposits from sales of fare and toll products, revenue allocation among all stakeholders in a regional program, the management of refunds, adjustments, chargebacks and associated research.
Account Services - Managing the day-to-day clearing and settlement accounting functions for financial transactions, including payment receipts, fees, refunds, customer adjustments and chargeback processing.
Fraud Management - Determining fraud-reduction strategies and managing implementation and integrations with third-party solutions, as well as monitoring and analyzing possible fraudulent activity.
FINANCIAL SERVICES
Cubic’s financial services focus on protecting revenue and streamlining financial processes by reducing fraud and integrating third-party solutions to create in-depth financial solutions. We provide financial services for agencies managing over $10 billion in annual revenue.
Service Offering
Asset Management - From vending machines and fare gates to road signage and traffic management tools, we'll carry out continuous advanced diagnostic remote monitoring, ongoing preventive and rapid corrective maintenance.
Device Support - Workshop repair services provide device and original equipment manufacturer (OEM) repair, device certification and inventory control options. Field Maintenance - Leveraging global best practices to focus on routine preventive maintenance while providing full remedial service as needed.
Spares and Life Cycle Management - Minimize long-term asset costs by tracking excess inventory, managing OEM supplier obsolescence and ensuring adequate risk mitigation for all devices and components.
Cash Collection - Providing secure optimized collection from all locations: bus depots, station vending machines and customer walk-up centers, accurate cash counting and reconciliation, timely bank deposits and discrepancy processing.
Service Desk - Around-the-clock support availability worldwide.
FIELD SERVICES
Cubic’s field services take the stress away from agencies and let them focus on what they do best - drive economies.
GLOBAL SUPPORT
LET’S CONNECT
For over 50 years, we’ve partnered with agencies around the world to deliver seamless travel experiences, backed by groundbreaking technology and services. If you’re looking to create a streamlined mobility journey for your community, let’s connect.