Determine Data and Analytics Needs
- Leverage data analytics to gain insights into service performance, rider behavior, and trends.
- Determine if a SaaS solution offers robust analytics capabilities to make data-driven decisions.
Steps 7 – 9
Step 8
Assess Maintenance and Support Needs
- Evaluate the level of maintenance and support required for a SaaS solution. Typically, SaaS vendors manage maintenance and updates reducing the burden of the agency’s IT staff, allowing them to focus on other priorities.
- Assess if your agency has the internal resources to manage updates, security, and user support for an on-premises system.
- Measure the benefit of automatic updates and continuous innovations offered by SaaS providers allowing for significantly reduced system downtime and the latest advancements in technology without the need for costly upgrades or migrations.
