Travel Simplified. Travel Transformed.
We design each system with reliability, quality, accessibility, equity, sustainability and customer care in mind.
Processing over 24 billion transactions every year, we are proud to be at the forefront of developing and evolving the technologies, features, and applications to support next-generation payment methods, and deliver the system expertise that agencies want for their operations so they can satisfy the expectations of their greatest asset – their travelers.
We are providing convenience and simplicity to travelers. Whether it’s paying directly from a contactless bankcard, NFC-enabled mobile phone, pre-funded smartcard, or cash – it’s about choice.
Urban Mobility Back Office
With the growth of multimodal travel, the performance of an intelligent urban transportation system depends on the seamless integration of diverse components. At Cubic, we accomplish this with our Urban Mobility Back Office, an open architecture revenue management system that allows our customers to manage complex, multimodal transportation networks while offering travelers a single account to manage all their travel needs.
Each solution is flexible to support evolving payment technologies while allowing transportation operators to choose from a mix of products and services that reduce operational costs. Additionally, each system accommodates the growing demand for integration with third-party service providers.
Offers comprehensive automated financial accounting support. A comprehensive clearinghouse rules engine supports complex apportionment and financial business agreements, with an open API for automated general ledger postings providing the flexibility to work with an accounting provider of your choice.
Analyzing data is valuable for improving service and optimizing operations, facilitating future planning and decision making, and allows transportation agencies to identify trends and act accordingly. Combining expertise in data management and data science with deep transportation industry knowledge makes Cubic uniquely positioned as a partner in an agency's analytics journey. We apply established and flexible data processes to any available data, and leverage transportation expertise to gather actionable insights. Because we understand that agencies often have disparate systems and manual, one-off data processes, we turn data into actionable insights with a Data Management & Analytics Platform (DMAP) – a transportation-oriented, cutting-edge, secure, as a service cloud-based data management and analytics solution, capable of satisfying even the most demanding transportation analytics needs.
Provides support for customer-assisted service centers and call centers, IVR, website, mobile, and other self-service portals. Secure, role-based access to customer data ensures protection of PII data, and an open use case-based API is provided to enable our customers to choose alternative CRM applications.
Account-Based Ticketing
We developed an account-based system architecture to keep pace with rapidly evolving technologies and the demand for multimodal integration. Instead of storing information on the traveler’s smart card, account-based systems move the intelligence formerly stored on fare devices in the field to the back office, along with fare policy, products and pricing. This makes it easier for agencies to manage changes and provides greater security and convenience for customers by being able to manage their account online.
Open Payment / EMV
We launched our first open payment “pay as you go” across London’s extensive transit network, beginning with buses in 2012 and rolling out across the rail systems in 2014. It’s a model offering travelers the option to use their existing contactless bankcard – whether physical or on their smartphone – and helps agencies better service infrequent travelers, such as tourists or occasional transit users. Our systems support EMV chip technology, the global standard for bankcards.
Umo Pass
We offer a fully-featured, fully-integrated electronic fare collection solution provided as a service. Built from the ground up for online, real-time fare payment processing, Umo Pass offers online and mobile transit account management and fare product purchasing, as well as fare payment using a variety of fare media.
On par with traditional, bespoke fare collection systems, Umo Pass collects and analyzes traveler boarding data and performs secure, real-time fare processing. It provides a rapid configuration of user interfaces and agency fare policy without the need for any new software development.
With rapid implementation, this account-based system is easy to set-up, scalable and versatile. Umo Pass allows transit agencies of all sizes to access all the benefits of large-scale account-based ticketing systems.
Provides rapid, low-cost deployment, easy maintenance and continuous enhancement.
Offers the option to easily purchase fare products or top up smartcards with cash, debit, or credit cards at thousands of retail locations plus manage their accounts online.
Enables the acceptance of multiple fare payment media, including mobile, smart cards, and paper tokens serving all traveler demographics.
Equips transit agencies with a real-time situational understanding of their network with comprehensive reports by fare media, route, and stop.
Allowing transit agencies to expand their retail network and partner with employers, universities, and social services on fare programs.
Allows for easy integration with ticket vending machines, third-party readers, fare boxes and other hardware with an open-nature system.
Services
From servicing and maintaining transportation field devices to implementing and operating back office systems and managing all channels of customer service communication, we’re committed to providing unparalleled support for our customers and travelers.
Our relentless commitment to delivering best-in-class service extends to every relationship and can be tailored to meet each agency’s requirements – whether for a comprehensive system or delivering individual services.
We help you deliver what you do best – providing high-quality, customer-centered transportation services.
We offer extensive, automated device management functionality that is proactive in nature, helping customers keep their devices up and running and anticipating upcoming issues.
We provide a full-featured data management and analytics platform to best understand travelers and optimize operations.
We help manage the day-to-day operations – ensuring an excellent customer experience across all channels and a high overall level of system availability.
We support system and network infrastructure, hardware, software applications and infrastructure security management.
We provide the planning, marketing, communications, and outreach required for best-in-class performance and communication with travelers.