The Problem
Given its size as the tenth most populous metropolitan area in the U.S., Miami faces congestion and transportation issues familiar to every city. The transit arm of Miami-Dade County’s Department of Transportation and Public Works (DTPW) is the 15th largest public transit system in the country and the largest transit agency in Florida. Its operations include bus, rail, an automated downtown people mover, and paratransit. DTPW wanted to introduce new and improved technologies to its aging EASY Card fare collection system, but an obsolete on-premise back office, outdated device hardware, and previously released software posed a challenge.